Delivery & Returns
We Offer Carbon Neutral Shipping
We are proud to offer Carbon Neutral Shipping. By partnering with Forest Carbon, we are able to create new woodland in the UK to offset the carbon footprint of our parcel delivery.
All items are shipped directly to you by each brand. Shipping costs are calculated on a per brand basis (not by quantity or weight), and will vary depending on the delivery region and the brand fulfilling the order.
On every product page, you will see the name of the brand and their specific shipping information. This can be found in the ‘Delivery & Returns’ tab beneath the product images on every product page. If you have trouble finding this, use our chat feature in the bottom right corner to quickly access help, or drop us an email at [email protected] and we will be sure to assist.
As products are shipped directly by each vendor, you may receive multiple packages from one order transaction.
After purchase, you will receive an email from us confirming that we have received your order request. Most brands will also provide tracking information that will be emailed to you directly. If you sign up, you can also log-in to your account to track your orders.
**All brands on MAMOQ ship worldwide, however orders placed outside of the European Union may be subject to additional customs duties, import duties, or tax.
We want you to be 100% happy with your new items so that you can use them for years to come. If that is not the case, you can access our returns portal by clicking here to request an exchange or refund. A link to the returns portal is also found on every product page.
Please note that we are only able to process returns & exchanges within 14 days from the date you received the item.
Furthermore, the following applies to our ability to issue a refund/exchange:
-All goods must be returned unworn and in the same condition as it was received, with all original tags attached.
-Certain items such as lingerie, socks, beauty products may not be eligible for return due to hygiene reasons.
-A refund will be issued once the merchandise has undergone a quality control check and will be issued to the original payment method.
-Shipping fees are non refundable.
-All returns must be shipped directly back to our MAMOQ partner brand, but don't worry we will provide you with all the necessary details.
Unfortunately, we may refuse returns that do not comply with the above conditions.
If you have a complaint, or were unhappy with your order, please get in touch with us at [email protected] so that we can help to address the matter. We value your feedback, and strive to make MAMOQ a positive shopping experience!